ETHICS & COMPLIANCE
As a leading healthcare service provider in Asia, Zuellig Pharma’s business operations are built on the unwavering integrity of our employees.
ETHICS & COMPLIANCE
At Zuellig Pharma, we’re committed to being a good corporate citizen and conducting our business affairs in an ethical manner.
As part of our continued commitment to ensure our employees act according to the highest ethical standards, we have Code of Conduct and Compliance policies which all employees of Zuellig Pharma are required to understand and abide by.
Our Code of Conduct and Compliance policies clearly set the guidelines and standards regarding how we do business in an ethical manner. All employees and material third parties are trained and assessed on the Code of Conduct and Compliance policies.
We also have a Speak Up policy and Speak Up communication channels to enable our employees and third parties to report any suspected or occurring violations to our Code of Conduct or policies.
All reports are handled in the strictest confidentiality and all relevant reports are reported to our Audit Committee to ensure appropriate follow-up action is taken.
To learn more about our Code of Conduct, Compliance policies and Speak Up channels, please refer to the respective sections below.
The Zuellig Pharma Code of Conduct reflects our commitment to being a good corporate citizen and conducting our business affairs in an ethical manner. Our Code outlines the broad principles of legal and ethical business conduct.
It is the responsibility of every person who represents Zuellig Pharma to understand and comply with our Code. The Zuellig Pharma Code of Conduct is available in English and the main languages of the markets in which we operate.
Download our Code of Conduct in:
English Traditional Chinese Simplified Chinese
Bahasa Indonesia
Bahasa Malaysia Vietnamese Korean Khmer Thai Burmese
The Zuellig Pharma Anti-Corruption Policy sets the standards of conduct and business practice that must be followed when representing Zuellig Pharma during interactions with commercial entities and government officials. We are committed to complying with all laws and regulations in our markets and to doing business in a manner that is consistent with our core values.
It is important to ensure all of our interactions with business partners (government or commercial) are conducted with openness and transparency and in accordance with anti-corruption laws. All representatives of Zuellig Pharma are required to comply with the Anti-Corruption Policy when dealing with external parties.
We have a Speak Up policy and Speak Up communication channels to enable employees and third parties to report any suspected or occurring violations of the Zuellig Pharma Code of Conduct or other Zuellig Pharma policies.
The hotlines and websites are operated by Navex, an independent third party, and allow reports to be submitted anonymously and confidentially. These channels are available 24 hours a day, 7 days a week and are available in the local languages of the markets which we operate. We have a strict no-retaliation policy for anyone who submits a report in good faith.
Website: www.zuelligpharma.ethicspoint.com
Email: zpspeakup@zuelligpharma.com
Hotlines:
| Location | Phone Number |
|---|---|
| Brunei | 800-1111 + 855-229-9304 |
| Cambodia | 1-800-881-001 + 855-229-9304 |
| Hong Kong | 800-908-839 |
| Indonesia | 001-803-1-002-8958 |
| Macau | 0-800-111 + 855-229-9304 |
| Malaysia | 1-800-81-7270 |
| Philippines | 1-800-1-111-0914 |
| Singapore | 800-110-2074 |
| South Korea | 00308-132884 |
| Taiwan | 00801-10-4471 |
| Thailand | 001-80011-002-9735 |
| Vietnam | 1-288-0288 + 855-229-9304 / 1-201-0288 + 855-229-9304 |
We adhere to the highest ethical standards, across our network, to ensure patient safety, data privacy, and an uncompromised supply chain throughout your clinical trial. The safety and reliability of our products ensure that the drugs that are administered to patients have been subjected to the highest levels of scrutiny.
Our quality-management systems are designed around the requirements of key regulatory bodies, such as the US FDA, the WHO, Australia TGA, and Singapore HSA.
In addition, we possess a number of key certifications and licenses. 
