eZTracker Policies

eZTracker Privacy Policy

eZTracker Privacy Policy

This eZTracker Privacy Policy sets out the practices which Zuellig Pharma Holdings Pte Ltd. (“Zuellig Pharma”, “we”, “us”, or “our”) has adopted in relation to the collection of your information through the Application and our use of such information. By using eZTracker (“the Application”), you agree that we may gather information about you and your use of the Application and that we may use this information in accordance with this eZTracker Privacy Policy.

Personal Data
When you use the Application, we may collect certain information relating to you, including your name, your date of birth, email address, profession, location, medical condition, allergy information as well as information about the product you are scanning.  

Collection, Use and Disclosure of Personal Data
We respect the privacy of your personal information. Any personal information supplied by you or collected from you as a result of your access to or use of the Application will be used for the following purposes:
  1. to enable you to access or use a function or service in the Application such as to provide you with a scan history of products or to verify whether the barcode provided by you corresponds to those originated from a legitimate manufacturer or source;
  2. responding to, handling, or processing queries, reports and feedback from you;
  3. contacting you to verify any information that you provide to us, including reports of suspected counterfeit products;
  4. to identify you when you access and use the Application;
  5. to enable greater personalisation in delivery of the functions and services in the Application;
  6. to improve the design of the Application;
  7. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  8. any other purposes for which you have provided the information.
For information that cannot be used to identify you, we may use such information for research and analysis; to display and identify trends within the Application; for marketing and promotional purposes; or to sell it to interested parties.

If you decide that you do not want us to use your personal information or to share your personal information with third parties, you should stop using the Application, and notify our Data Privacy Officer (see section further below) to remove your personal information.

The personal information supplied by you or collected from you may be transferred within the Zuellig Pharma group of companies and to our service providers and data processors in different jurisdictions. Please note also that we may use overseas facilities to process or back up our information. As a result, we transfer and store your personal information to our service providers' or our data processors' overseas facilities. By using the Application, you consent to such transfers.

Disclosure to Third Parties 
Your personal information will not be disclosed by us to any third party, unless we have your permission or we are under a legal obligation or duty to do so. You specifically agree to our disclosure of your personal information to the following individuals or entities:
  1. other companies in the Zuellig Pharma group of companies;
  2. to the manufacturer, supplier, importer, distributor and/or license holder of the genuine product;
  3. government authorities or regulators;
  4. our professional advisers, including without limitation our lawyers, accountants and auditors;
  5. third party service providers (including those who help to investigate counterfeit products) or data processors;
  6. any agent acting on our behalf; and
  7. our business alliance partners.
In particular, we do not rent or sell your personal information to any third party (unless as part of the sale of our entire assets or sale of our business as a going concern).

Security and Protection of Personal Data
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Retention of Personal Data
We will retain your personal information for as long as your account associated with the Application is still maintained, or as needed to provide you any of the service in the Application. Notwithstanding the foregoing, we will continue to retain your personal information to the extent such retention is necessary for us to comply with our legal obligations, to resolve disputes, to complete the investigation and, if applicable, the prosecution of any activities connected counterfeit products reported by you, and/or to enforce our agreements with you.

Updating your Personal Information and contacting Zuellig Pharma
Depending on where you are situated, you may have the right to request access to and correction of personal information about you held by us. If you have that right and you wish to access or have the right to ask for correction or deletion of any of your personal data held by us, or if you have any questions concerning this eZTracker Privacy Policy, please contact our Data Privacy Officer:

Data Privacy Officer

Email: DPO@zuelligpharma.com

Tel: +852 2845 2677

Fax: +852 2877 5647

We will only withhold your access to your personal information in extremely limited circumstances, such as:
  • where it might be dangerous if you were to have it;
  • where it might prejudice an investigation currently underway;
  • where it relates to court proceedings and may be subject to the discovery process;
  • where it may relate to a commercially sensitive decision-making process; or
  • where other individuals' personal information is contained in the same record.
If you do not want your personal information to be used or to have your personal information shared with third parties, please e-mail us at DPO@zuelligpharma.com. Your request will be processed within ten (10) days of our receipt.

Changes to eZTracker Privacy Policy  
We reserve the right in our sole and absolute discretion to modify without prior warning or notice this eZTracker Privacy Policy. You agree that your continued use of the Application after such modification shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications.

Updated: April 24, 2019

 

eZTracker Terms & Conditions

eZTracker Terms & Conditions

LAST UPDATED: 25 February 2020

This eZTracker SM software application (“Application”) is made available to you for download and use by Zuellig Pharma Holdings Pte Ltd or its licensee (“Zuellig Pharma”, “we”, “us” and “our”).

IMPORTANT: PLEASE TAKE A MOMENT TO READ THE FOLLOWING TERMS OF USE AND THE EZTRACKER PRIVACY POLICY WHICH IS ACCESSIBLE HERE.

By downloading, installing, or using the Application, you agree that you have read and understood the following terms of use (these "Terms") and agree to be bound by them. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, PLEASE EXIT THIS PAGE, REFRAIN FROM ANY FURTHER USE OR ACCESS TO THE APPLICATION, AND DELETE THE APPLICATION FROM YOUR DEVICE. When using or accessing the Application, you agree that you must comply with any applicable third-party terms of agreement and any additional posted guidelines, rules, terms and conditions applicable to such use, which are hereby incorporated by reference into these Terms. These Terms are between you and Zuellig Pharma.

Zuellig Pharma may modify these Terms at any time by posting the revised Terms on Zuellig Pharma’s website and the applicable distribution service platform (eg Google Play and Apple Appstore). You can determine when these Terms were last revised by referring to the "LAST UPDATED" date at the top of these Terms. Any modifications will be effective immediately upon such posting. Your use of or access to the Application after such modifications are posted will signify your acceptance of the modifications and your agreement to be bound by them. Notwithstanding the above, any changes to these Terms shall not apply to any dispute arising prior to the date of the revised Terms.

We reserve the right, at any time: to modify, suspend or discontinue the Application; charge fees in connection with the use of the Application; and/or offer certain rewards or giveaways to some or all users of the Application. You agree that neither we nor any of our affiliates shall be liable to you or to any third party for any modification, suspension or discontinuance of the Application, in whole or in part. References to the “Application” in these Terms shall include without limitation all services, contents, and features contained in or accessible as part of the Application.

RESPONSIBILITY FOR CHARGES

You agree that you are responsible for all the charges and costs related to your use of this Application, including any data charges levied by your service provider. You will be notified in advance if you are required to pay any fees to Zuellig Pharma for the use of the Application.

DISCLAIMER:

THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE" WITH NO WARRANTIES WHATSOEVER. YOUR USE OF THE APPLICATION AND RELIANCE ON ANY CONTENT CONTAINED IN THE APPLICATION ARE VOLUNTARY AND ARE AT YOUR SOLE RISK.

ZUELLIG PHARMA EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. ZUELLIG PHARMA DOES NOT MAKE ANY GUARANTEE, REPRESENTATION OR WARRANTY REGARDING THE RELIABILITY, ACCURACY, COMPLETENESS, SECURITY, OR USEFULNESS OF ANY PORTION OF THE APPLICATION, INCLUDING THE CONTENT CONTAINED ON THE APPLICATION, OR REGARDING THE AVAILABILITY OR APPROPRIATENESS OF THIRD-PARTY SERVICE PROVIDERS.

THE ADVICE, RECOMMENDATIONS AND SUGGESTIONS PROVIDED TO YOU THROUGH THE APPLICATION ARE NOT INTENDED TO DIAGNOSE, TREAT, PREVENT OR CURE ANY DISEASE OR CONDITION. THEY ARE NOT INTENDED TO SUBSTITUTE THE ADVICE, TREATMENT AND/OR DIAGNOSIS OF A QUALIFIED LICENSED HEALTH PROFESSIONAL NOR SHOULD THEY IN ANY WAY ALTER THE TREATMENT PLANS OR THERAPEUTIC GOALS/RECOMMENDATIONS OF YOUR PERSONAL PHYSICIAN.

YOU AGREE THAT YOUR ACCESS TO AND USE OF THE APPLICATIONS IS AT YOUR OWN RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE THAT YOU MAY INCUR THROUGH USE OF THE APPLICATION.

LIABILITY

You agree to fully indemnify and keep Zuellig Pharma and its officers, directors, employees and agents harmless from and against any and all claims, actions, proceedings, damages, expenses, costs and liabilities incurred by or attaching to Zuellig Pharma in relation to or arising out of (i) your access to or use of the Application, (ii) the information you submit to the Application, or (iii) your breach of any obligations or warranties in these Terms.

YOU AGREE THAT ZUELLIG PHARMA, ITS AFFILIATES, SUB-CONTRACTORS, LICENSORS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, ECONOMIC OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, HOWSOEVER ARISING, INCLUDING DAMAGES, LOSSES AND EXPENSES ARISING FROM OR IN CONNECTION WITH (i) ANY ACCESS, USE OR INABILITY TO ACCESS OR USE THE APPLICATION; (ii) ANY SYSTEM , SERVER OR CONNECTION FAILURE, ERROR, OMISSION, INTERRUPTION, DELAY IN TRANSMISSION, COMPUTER VIRUS OR OTHER MALICIOUS, DESTRUCTIVE OR CORRUPTING CODE, AGENT PROGRAM OR MACROS; (iii) ANY USE OF OR ACCESS TO ANY OTHER WEBSITE OR WEBPAGE ACCESSIBLE THROUGH THE APPLICATION; OR (iv) ANY SERVICES, PRODUCTS, INFORMATION, DATA, SOFTWARE OR OTHER MATERIAL OBTAINED OR DOWNLOADED FROM THE APPLICATION OR FROM ANY OTHER PARTY REFERRED BY THE APPLICATION, EVEN IF ZUELLIG PHARMA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL ZUELLIG PHARMA’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE APPLICATION EXCEED THE FEES AND CHARGES RECEIVED BY ZUELLIG PHARMA FROM YOU. IF ZUELLIG PHARMA HAS NOT RECEIVED ANY PAYMENT FROM YOU, THEN ZUELLIG PHARMA’S TOTAL LIABILITY WILL BE LIMITED TO SINGAPORE DOLLARS TEN (SGD10) ONLY.

LICENCE

You acknowledge that Zuellig Pharma is the rightful owner of this Application, and you agree that you will not, and will not facilitate any other party to, commit any act of infringement against this Application.

Zuellig Pharma grants permission to you to use the Application for own personal use on the downloaded device and not for commercial purposes, subject to these Terms.

TRADEMARKS AND CONTENTS

Any logo, trade name, and content appearing on the Application is the property of Zuellig Pharma and/or its licensors.

Images of products, people or places displayed on this web site are either the property of, or used with permission by, Zuellig Pharma. The use of these images by you or anyone else authorised by you, is prohibited unless specifically permitted by these Terms or with specific permission provided in writing by Zuellig Pharma. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. Except for your own information, you may not use any of them outside of the Application without the written permission of Zuellig Pharma. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Zuellig Pharma or its licensors, except for the licenses and rights expressly granted in these Terms.

INFORMATION SUBMITTED

You represent and warrant that any information that you submit to the Application is true, accurate and complete. With respect to any such information you submit to the Application, you grant to Zuellig Pharma a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, publicly display, publicly perform and distribute such information in accordance with the features and functions of the Application.

Where the information submitted is intended to be accessible to other users of the Application or to be forwarded to other parties, you represent and warrant that the information is not illegal, obscene, threatening, defamatory, infringing of any intellectual property or privacy rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political messages, commercial solicitation, or any form of "spam".

Any information you submit or otherwise collected by Zuellig Pharma through your use of the Application is subject to the eZTracker SM Privacy Policy, which is part of these Terms. You can access the eZTracker SM Privacy Policy here.

You agree that Zuellig Pharma reserves the right to monitor your submissions and disclose to any third party any submissions and the circumstances surrounding its transmission for whatever reason.

SECURITY

You are responsible for maintaining the confidentiality of any password or username assigned to you to access the Application and are responsible for all interactions with the Application that occur with that password or username. You agree to immediately notify Zuellig Pharma of any unauthorized use of your password or username and any breach of security relating to your account. Zuellig Pharma shall not be liable for any loss or damages resulting from the above.

REWARDS AND GIVEAWAYS

Additional terms and conditions are applicable to rewards and giveaways sponsored by Zuellig Pharma and/or its partners. In the event of any dispute or disagreement over such additional terms and conditions or your entitlement to any rewards or giveaways, the decision of Zuellig Pharma will be final.

TERMINATION

Zuellig Pharma reserves the right to terminate or suspend your use of the Application (or any part thereof) at any time without having to give any reason.

RELATIONSHIPS

By the use of this Application, there is no relationship whatsoever intended or created between you and Zuellig Pharma or any other party, be it of agency, joint venture, employee-employer; or franchiser-franchisee, and the like.

GOVERNING LAW

You agree that these Terms shall be construed in accordance with the laws of Singapore. Any claim or dispute arising in connection with your use of the Application shall be brought exclusively in the courts of Singapore. Any cause of action or claim you may have with respect to the Application must be commenced within one (1) year after the cause of action or claim arises. Zuellig Pharma's failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between you and Zuellig Pharma nor any trade practices shall act to modify these Terms.

MISCELLANEOUS

Zuellig Pharma may assign its rights and duties hereunder to any third party at any time without consent or notice to you.

If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, that provision will be deemed to have been severed from these Terms and will not affect the validity and enforceability of any remaining provision. These Terms, together with all policies referred to herein, are the entire agreement between you and Zuellig Pharma relating to the subject matter herein and supersede any and all prior or contemporaneous written or oral agreements or understandings between you and Zuellig Pharma relating to such subject matter.

CONTACT

You may contact Zuellig Pharma at eztracker@zuelligpharma.com for any enquiries.