PATIENTCARE & HEALTH CARE SERVICES

50% of patients don’t take their medicine as prescribed. Zuellig Pharma’s patient engagement programs are proven to increase patient adherence by up to 300%.

IMPROVING PATIENT ADHERENCE

Our solutions improve health outcomes and enhance the patient experience by addressing the key areas leading to patient non-adherence: education, affordability and ease of disease management.

They have been tailored by a panel of adherence experts to help tackle a problem that impacts patient health and costs the global pharmaceutical industry more than $500 billion dollars in annual lost sales.

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SUCCESS STORIES

HEALTHCARE COMMUNICATION, PATIENT EDUCATION & PUBLIC AWARENESS

Zuellig Pharma’s Healthcare Communication and Education Service helps hospitals and clinics drive awareness of disease management and prevention among their patients in a number of ways.



These programs support better healthcare outcomes and more efficient healthcare delivery, ultimately lowering healthcare costs. Our team of healthcare communication and marketing experts also support the dissemination of information from medical symposiums and events through live webcasts, onsite reporting and daily newspapers, working closely with medical professionals to help educate the broader medical community on developments within the sector.

But that is not all we do to drive healthcare awareness and education. We also provide patients and consumers with practical knowledge on proper nutrition, exercise, stress management and more.

AFFORDABILITY SOLUTIONS

A critical roadblock to patient adherence in chronic-disease management is the affordability of prescription medication. Our customized Patient-Support Programs provide discounted medications or redemption offers to patients who have completed a guided enrolment process.

In Singapore, for example, we have partnered with two of the country’s largest banks to introduce 6 and 12-month interest-free instalment payment plans to provide more affordable payment options for treatment.

DISEASE MANAGEMENT & PATIENT ENGAGEMENT PROGRAMS

Our educational programs aim to modify the beliefs and behaviors associated with non-adherence by:

  • providing easy to understand education material and communication to patients across a variety of mediums, including phone, e-mail, SMS, website or app
  • supporting physicians and nurses disseminate information and effective education to patients

This open communication across multiple channels helps to improve the relationship between healthcare provider, patient and pharmaceutical company, resulting in increased patient adherence and a marked effect on patients’ overall health and satisfaction.

Our programs cover a wide range of therapeutic categories including cardiology, diabetes and respiratory conditions.

MASS VACCINATION PROGRAMS

Zuellig Pharma works with institutions and communities to drive improved access to vaccines through mass vaccinations. The end-to-end program includes website registration and ordering, delivery of products to the site, administration of vaccines, data and insight reports to evaluate effectiveness, as well as options for ongoing patient management programs. Our patientcare expertize helps to tackle education and affordability barriers while our sophisticated supply chain expertise ensures the integrity and quality of vaccines to the last mile of distribution.

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